Return Policy

Return Policy

At 925chromehearts.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make the process as seamless as possible. Please review the following guidelines regarding returns:

Eligibility:

• To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact.
• Returns must be initiated within 7 days from the date of delivery.

Return Process:

1. Initiate Return: To initiate a return, please contact our customer support team at [chromehearts925@outlook.com] within 7 days of receiving your order. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.
3. Packaging: Securely package the item(s) in their original packaging, including all accessories, tags, and documentation provided.
4. Shipping: Ship the item(s) back to the address provided, using a trackable shipping method. Return shipping costs are the responsibility of the customer.
5. Inspection: Upon receipt of the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
6. Refund or Exchange: If the return is approved, we will process a refund to the original method of payment or offer an exchange for an alternative item, as per your preference.

Exclusions:

• Certain items may not be eligible for return due to hygiene reasons or customization/personalization.
• Final sale items, clearance items, and gift cards are non-returnable and non-refundable.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage for assessment purposes.

Refund Processing Time:

• Refunds will be processed within 5-7 business days of receiving the returned item(s). Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Questions or Assistance:

• If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact us. Our dedicated customer support team is here to assist you with any inquiries you may have.

Thank you for shopping at 925chromehearts.com. We appreciate your business and strive to provide you with the best shopping experience possible.