FAQ

1. How can I submit a order and make the payment?

The process is simple and secure:

  1. 1.Browse & Add to Cart:​ Select your desired items and click the “Add to Cart” button.
  2. 2.Review Your Cart:​ Click the cart icon to review your selections, update quantities, and proceed to checkout.
  3. 3.Checkout Process:​ On the checkout page, you will be prompted to:
    • •Enter your shipping address.
    • •Select a shipping method.
    • •Choose a payment option.
  4. 4.Make Payment:​ After entering your details, you’ll be redirected to a secure payment gateway to complete the transaction. We accept various payment methods, including credit/debit cards and digital wallets (specific methods depend on your region).
  5. 5.Order Confirmation:​ Once your payment is successfully processed, you will receive an on-screen confirmation and an order confirmation email with all the details. Your order is now officially submitted!

2. How to track the order?

925chromehearts.com will provide order tracking numbers when the order status is changed into “Shipped” status. The shipping company’s tracking number will be posted into every customer’s account page. You will be notified by your registered email with this tracking number. Along with tracking number, customers can view the tracking status in the order or enter the shipping company’s official website to check the shipping status of your package.

The following are some links of express companies.

DHL:   http://www.dhl.com/en.html

EMS: http://www.ems.com

TNT: http://www.tnt.com

Fedex:  http://www.fedex.com

UPS:  http://www.ups.com

3. WishList or shopping cart

For every product you like on 925chromehearts.com, you can use the “Add to cart” function to save it into your own account for your later checking.

To access your account, please log in first and then choose the wish list button to see what products have already been added into your wish list.

4.  How to check and edit my account information?

After logging in, you can see “My Account” on the top of 925chromehearts.com. Click the button, you can go to check and change my profile, Password and shipping information.

5.  How to Create an Account?

​​​​​Please click “Sign in” or “Join free” to fill all the information that listed, and then click  “Create my account”.

6. Information

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us via email or online chat.

 

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an offline form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.

 

7.  How can I measure my size?

Please follow the method below to check your ring size.

Ring sizes checking

Please follow the method below to check your necklace length.

Necklace length checking

8.  How to contact us?

Please don’t hesitate to contact us, if anything that we can help you.
You can start online chat via messenger or WhatApp in the right side of the page,
or send us emails by click the email button
You can also follow “925.chromehearts” on Instagram to start online chat.

9. Return Policy

If you don’t like the products you ordered or want to exchange the items you received, you must contact us within 7 days of the receipt of your order,
and pay the additional shipping fees incurred , and the items should be kept in their original status.
We will give you a refund or send a another new one for you.

10.  Shipping

We provide free shipping via DHL, UPS, FEDEX, EMS or Epacket.
You can check and track your order via the website below,

Item Processing Time: The processing time for a specific order depends on the product type and stock status.
Generally, processing time can be 3 to 15 working days.

11. Payment methods

There are many payment methods available. such as Paypal, credit cards, real-time bank transfers, offline payments (bank transfers).
You can choose a method which is the most convenient for you.

Shopping Cart